Terms & Conditions - Direct Deliveries

1.  All fuels remain the property of Larkins Fuel Merchants until paid for in full.

2.  In the event of an Area 3 customer agreeing a delivery slot only for us to not be able to access your property on arrival a redelivery charge of £25 will be made.

3.  Any delivery issues must be reported immediately either by phone or e-mail.

4.  Any damage must be report immediately either by phone or e-mail.

5.  Kiln dried logs bulk bag deliveries - customer's property must allow access for a transit tipper. Entrance must be sufficiently wide and free of obstacles. Without adequate access delivery of the bulk bags will either be kerbside or will be left near the property gates if they are not wide enough for access. Please inform us if access is likely to be difficult and we will do what we can to leave your bulk bag as close to your desired spot as possible.

6.  All products are returnable as long as you notify us within 14 days and you have kept them in a saleable condition. Please contact us by phone or e-mail to arrange this and we will discuss further options with a view to a part exchange.

7.  You reserve the right to cancel your order for any reason as long as it hasn't been dispatched. Should you choose to do so then please contact us by phone or e-mail to arrange this and please allow up to a few working days for your refund to be processed.

8.  You may change your order as long as your original order hasn't been dispatched and your amended order meets the minimum order quota for your location. Please contact us by phone or e-mail to change your order and we will refund/invoice you the difference. You will also retain your pre agreed delivery timeframe.

9.  You reserve the right to delay your order for any reason as long as it hasn't been dispatched, though your new delivery timeframe could be pushed back by up to a week depending on your location. Please contact us by phone or e-mail to push your order back. However, the deadline for deliveries of summer priced coal & smokeless fuel is the first week of October.

10.  Please ensure the path way to your shed/bunker or desired spot is clear of any hazards. We don't mind moving obstacles but we reserve the right not to leave your order in your desired spot if we sense a legitimate health and safety issue.

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